We offer the Wagging Tail Guarantee!
If you are unhappy with a 4-Legger product* purchased from the 4-Legger website (www.4-Legger.com) within 30 days of purchase, contact us so that we can help ensure the product has been used as directed. There is a bit of a learning curve for most customers when transitioning to organic shampoo so we will make suggestions for you to try prior to approving a refund. If we are unable to resolve, we will refund the cost of the product purchase or provide an exchange. For exchanges, any amount over the original purchase price will be at the customer’s expense. For animalEO purchases as well as gallon size purchases, please see the note below.
Please contact us within 30 days and describe the issue using the form below. To complete your return, we will require proof of purchase. Sorry, we are unable to process returns for purchases from other websites or retail stores. Please return these products to the purchase store.
NOTE: Gallon size purchases and animalEO Essential Oil Blends are not eligible for returns or exchange.
If approved, your refund will be processed and will automatically be applied to your credit card or original method of payment, usually within five (5) - seven (7) business days but according to your card processors policy.
Late or missing refunds
If you haven’t received a refund and it is less than 7 business days, please check back after 7 business days to allow your credit provider time to post the refund to your account.
If you haven't received a refund and 7 business days have gone by, please contact us ASAP (firstname.lastname@example.org), so we can confirm the refund has been processed and sent to your credit provider.
If you purchased a product at a sale price, only the sale price will be refunded.
We only replace items if they are defective or damaged, without prior approval. If you need to exchange for any reason, please use the form to contact us or send us an email at email@example.com. Shipping charges for exchanges are the responsibility of the customer.
Returns address is:
4-Legger - Returns/Exchanges
1025 Majestic Drive #911212
Lexington Kentucky US 40591-1212
Shipping Fees & Condition Requirements:
Unfortunately, we cannot refund your shipping fees in the event you request a product refund. Additionally, the product will need to be returned in good condition so that we may donate it to a Rescue or Shelter through our 4-Legger Gives Back Program and help other pets benefit from safe, nontoxic products.
Once your return has been received, inspected and found to be in good condition, your refund will be processed and applied to the original payment method used. We request that you send us the tracking information for your return so we can quickly process your refund once delivery is confirmed. Funds will be available to you based on the timetable of your credit card holder for such transactions.
*The 4-Legger Wagging Tail Warranty guarantee excludes gallon sizes.
4-Legger must also abide by the animalEO no refund or exchange policy for all animalEO products.